Refund and Returns Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received.

If the goods/products has been used or damaged by the customer or damage caused by external factors like exposure/rain/crash during delivery process., there will not be any refund.

Mr.sotong will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 after the confirmation.

Please return your purchase to the following address:

40, Jalan Permas 9/12,

Taman Perindustrian Permas Jaya,

81750 Masai, Johor.

Please contact us at or 011-6168 4586.

if you have any questions or doubts.

We hope you will always love our products but it is also possible that you might not. We will try our darnest to make sure it doesn’t happen but if you do not like our goods because of personal taste, we are sorry that we will not be able to replace or refund.

That said, everyone makes mistakes so if it is something from our negligence or a shipping/delivery error, send us a note to

We are very nice people and we treat our customers right so we will figure a way to make you happy.

Should you have any further questions, please do not hesitate to email us.

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